Collecting your personal information
Andergrove Lakes Pty Ltd only collects personal information from you or third parties if it is provided voluntarily or is necessary to provide you with our service or to enhance our relationship with you. We may collect this information in a variety of ways including without limitation by telephone, correspondence or in person.
We only collect and use sensitive information with your consent and for the sole purpose of providing you with our services or enhancing our relationship without disclosure to others.
Collecting your personal information from this website
When you visit our website, our web server may collect additional personal information about you, including the following details –
– Your server address and domain name;
– The pages visited at our website; and
– The date, time and duration of your visit to our website.
Currently we do not have a policy of collecting personal information from our website.
How we use and disclose your personal information
We use and disclose your personal information to provide and market our services to you. We may also disclose your personal information to external service providers or agents for the sole purpose of obtaining required external services.
We take all reasonable precautions to protect your personal information from misuse, loss, modification, unauthorised access and disclosure. We use both physical and electronic security measures to protect our premises and computer network. Protective measures include locks, security systems, firewalls and user passwords.
However, any information that you send to us over the internet or by email is at your own risk. If it is necessary to provide personal information to external service providers, everything reasonably within our power will be done to ensure that there is no unauthorised use and disclosure.
Access to your personal information
We will provide you with access (upon a written request) to your personal information unless we are required to refuse access under any law. If we refuse to provide you with access, we will inform you of our reasons for refusal.
We will deal with your request for access as quickly as possible. Some requests for access may take more time, depending upon the nature of the request or location of the information. We may recover from you any reasonable costs associated with providing you with access.
We will maintain the accuracy of your personal information by correcting, deleting and adding to our existing information. If you request us to amend your inaccurate personal information and we disagree with your view, we will take reasonable steps to attach to that record a statement of the correction, deletion or addition sought by you.
Transfer of information overseas
We will not transfer your personal information overseas unless:
We are required or authorised to do so by law; or